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iTeam Customer Engineer/ System Engineer

ポジション名: iTeam Customer Engineer/ System Engineer
雇用形態: Permanent
勤務地: Japan
職種:
IT
リファレンス: 10169
担当者名: Vinod Kumar
求人公開日: April 12, 2018 09:00

求人要項

Description
Has developed knowledge and skills through formal training or considerable work experience. Works within established procedures with a moderate degree of supervision.

Key Responsibilities

  1. Performs all standard service activities through Tier I unassisted.  Performs standard Tier II with assistance.  Able to perform routine preventative maintenance within established timeframes.  Completes quality repairs.
  2. Responds to fab issues by communicating with other engineers and participating in escalation conference calls.  May participate in projects to reduce costs and increase uptime.
  3. Verifies operational quality of system equipment.  Assists senior engineers as needed.
  4. Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.  Ability to diagnose and resolve technical problems.  Uses training and experience to identify some process, software or hardware related system problems.
  5. Strives to perform BKM’s.  Uses knowledge management systems.  Follows all IP guidelines.
  6. Assumes responsibility for complete customer satisfaction within work area.  Assists in planning, communicating, and coordinating support plans with customer management.
  7. Complies with all safety procedures and consistently demonstrates safety as a value.
  8. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

  • Has established skills to perform a range of day-to-day activities

Business Expertise

  • Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline
  • Assumes responsibility for  full customer satisfaction assuring excellent relations within assigned area

Leadership

  • Has no supervisory responsibilities; manages own workload

Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options

Impact

  • Impacts own team through the quality of the services or information provided; follows standardized procedures and practices and receives regular but moderate supervision and guidance

Interpersonal Skills

  • Uses communication skills to exchange information
Qualifications
Education
  • Associate's Degree
  • 2 - 4 Years of Experience