Customer Experience Sr. Manager

Job title : Customer Experience Sr. Manager
Location : Chiba
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 13,000,000 to 15,000,000
Contact : Garvita Singh
Email : email Garvita
Reference : JOB_007536[36]

 

 

Responsibilities: 

◆ JOB SPECIFIC RESPONSIBILITIES 

Customer Support; Workforce Management; Quality Assurance & Support; Customer experience management 

◆ VENDOR RESPONSIBILITIES 

Manages/ Supervises Work of Vendors 

 

◆ FORWARD PLANNING RESPONSIBILITY 

Plans and organizes own work on mid-term basis (up to annually) 

◆ PROCESS RESPONSIBILITY 

Develops and continuous improvement of operation processes and procedures 

◆ INTERNAL CONTACTS 

Regular interaction with First Line Management 

Regular interaction with Senior Management and cross functional management 

Continual interaction with Directors 

Interaction with Officers (VP and above) 

◆ EXTERNAL CONTACTS 

Occasional interaction with External Customers 

Occasional interaction with Works' Councils, Unions and Official Employees Groups