Customer Service

Job title : Customer Service
Location : Tokyo
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 4,500,000 - 6,000,000
Contact : Maribeth Mockovak
Email : email Maribeth
Reference : JOB_007715[301]

A top global shipping company is seeking a Customer Service Booking Coordinator.

Main Objectives:

  • Deliver the highest levels of quality, be customer-oriented and create value for customers

Function and duties:

  • Handle Customer phone calls

  • Handle cases correspondence with customer

  • Act as point of entry on potential claim requests

  • Handle booking inquiries as per customer’s request

  • Handle booking amendments received via Email

  • Process change of destination

  • Handle shipment related exceptions

  • Verify transport exceptions and bill additional costs / fees to customer where applicable. Addresses all necessary communication

  • Act as point of entry related to VGM exceptions

  • Follow all the necessary procedures for Special cargo approval

  • Follow up transshipment

  • Build Expertise in all topics related to Export Booking

  • Follow standard processes and new requirements as communicated by management

  • Complete all functional HIP training timely


Qualifications and Technical Job Requirements:

  • University degree or equivalent

  • Very good command of written and spoken English

  • Working knowledge of MS Office

  • Able to work well with others and follow guidelines

  • Positive attitude

  • Receptive and be able to grasp new ideas and motivate one’s self for personal development