Customer Service and Logistic Manager

Job title : Customer Service and Logistic Manager
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 7,000,000 to 9,000,000
Contact : Wayne Yoshida
Email : email Wayne
Reference : JOB_006119[322]

Job role: Customer Service and Logistic Manager

Report line: Country Manager

Dot line Manager: Customer Service Manager and Logistic Manager in HQ

Location: Tokyo Office

Other benefit: Relo Club, Edenred Meal Voucher, Sports Club Ticket, etc.

Mission of the Role

We are looking for a brilliant and enthusiastic Customer Service and Logistic

Manager who will be in charge of:

• Assuring a premium Customer Experience through proper management of order fulfillment and delivery and installation

• Assuring the proper governance and compliance of the order to cash flow to the Company Policies, Sales Terms and Conditions as well as local fiscal requirement for invoicing

• Planning, directing and coordinating all activities relating to the importation and delivery of products and accessories, ensuring adequate supply levels and timely distribution to meet market demand and maximize sales potential and inventory control

Key Role Responsibilities

• Ensure that the Order to Cash process (from order confirmation to D&I) process meets customers expectations in terms of Customer Experience and cost-efficiency

• Ensure the implementation for Technogym Care activities and achievement of TG Caring Kpis

• Proactively manage 3PL in terms of SLA, making sure that the partner(s) deliver a superior D&I Customer Experience • Ensure the achievement of sales objectives, liaising proactively with sales so to identify and reduce backlog slippage and minimizing revenues deviations

• Ensure the continuous improvement of logistic costs and stock optimization and that OTC is lean, effective and efficient

• Ensure proper Invoicing process, in compliance with local with fiscal law compliance and IFRS Group Revenue Recognition policies, • Support Country Manager to develop reliable and accurate sales forecasts (Monthly, Quarterly, Semester, Year-end)

• Guarantee precise and timely orders process and portfolio order management (backlog), assuring data quality, consistency and reliability • Guarantee an effective Customer Claim Management (Close the loop), in line with TG policies

• Responsible to ensure proper Governance and Compliance of Order To Cash Process

• Build a solid, robust, right-sized, competent, customer-oriented and engaged team

Requirements

• Customer Caring and Customer orientation

• Warehouse and Stock Management

• Delivery & Installation processes

• Importation processes (overseas)

• Financial skills and cost management

• Project Management

• Problem Solving

• Communication Skills

• Analytical skills

• Strong leadership which inspires colleagues and customers

• Proactive and capable to act as being a change agent

• Team management with high degree of empathy

• Fluent in English (mandatory)

• Advance MS Office pack use

Passion for Sports, Enthusiasm, Humility, Pro-activity, and Ethics complete the desired profile