Deputy Branch Manager

Job title : Deputy Branch Manager
Location : Osaka
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 6,000,000 to 8,000,000
Contact : Wayne Yoshida
Email : email Wayne
Reference : JOB_005909[32]

Job Title: Operation Manager / Deputy Branch Manager

Job Objective: Manage Customer Service departments and successfully develop the performance, team and individual personnel

Responsibilities, including but not limited to:

  • Accountable for the service performance and results of Air, Sea, Doc. departments 

  • Lead and support the teams in the most professional manner

  • Ensure a high-quality customer service in line with local standards

  • Ensure accuracy of documents produced and data integrity in the transport system

  • Involve in the actual handling of door-to-door shipments

  • Issue quotations to customers and network where necessary

  • Conduct rate negotiations with carriers and subcontractors

  • Coordinate procurement activities with sales support and manage rate filing

  • Measure and monitor staff’s performance and service quality

  • Monitor the development of Job numbers, GP and GP per file on a monthly basis

  • Control file profitability through SAP and investigate low profit and loss files

  • Take action to improve file profitability, involving sales if necessary

  • Support month closing by closing jobs quickly and accurately

  • Report department performance/result and news monthly to Branch Manager

  • Take control of claims and ensure their details are entered to CRM

  • Maintain contact with key clients to ensure high levels of client satisfaction

  • Conduct monthly department meetings together with Branch Manager to review performance and share news

  • Coach and motivate team members, act as a role model

  • Participate in local training and join overseas education programs when needed

  • Support accounting with dunning process when required

  • Administer IATA license and RA license registrations

  • Foster company image and support continuous improvement actions


  • Minimum 5 years’ experience in the freight forwarding industry

  • Minimum 3 years’ experience in airfreight or sea freight department

  • Strong written and verbal communication skills (English and Japanese)

  • Capable to work independently as well as within teams

  • Skilled to negotiate rates with external parties

  • Professional appearance, friendly and outgoing personality

  • Proficiency in Microsoft Outlook, word, excel and powerpoint