Digital & Ecommerce Manager

Job title : Digital & Ecommerce Manager
Location : Tokyo
Job type : Permanent
Discipline Sales & Marketing
Salary : 10,000,000 - 18,000,000
Contact : David Sweet
Email : email David
Reference : JOB_006450[166]

This is an exceptional opportunity to work with leading luxury group that encompasses creativity and innovation. This role will work to help the different brands build their digital footprint and create a competitive advantage for the brands in japan. 

Responsibilities

  • To manage the design, delivery and on-going operations of the brands Direct to Consumer eCommerce capability in Japan
  • eCommerce Platform Design and Management – Working with the Japan/APAC/WW Digital/ eCommerce & IT teams to plan & design a competitive eCommerce platform (in line with Regional/Global requirements)
  • Operations management: Lead day-to-day Ecommerce operation to ensure that all eCommerce partners, IT, Fulfilment/Logistics and Customer Care processes & systems are timely, relevant, improved, reviewed and monitored
  • Marketing activities: Work with brands to drive online brand building and promotional activities-working with Kering & Brands' Japan/APAC/WW marketing team to plan & design activities to drive branding and online sale
  • Liaise and coach online sales associates including ecommerce partners to maximize online output
  • Performance Monitoring: Analytics & Reporting of eCommerce
  • To contribute to the development of e commerce strategy, design, development, testing, and supporting the subsequent implementation
  • Operational responsibility of the Direct-to-Consumer ecommerce channel within Japan
  • Generate and implement new activities, improvements & initiatives to increase e-commerce sales and profitability 
  • Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate high impact initiatives
  • Ensure a best-in-class customer experience working with the regional Digital Marketing Manager on strategic planning and implementation of digital platforms, site architecture, user journeys, content and CRM
  • Work closely with local Japan teams on product ranging/pricing and promotion activities
  • Lead UAT of new projects , features & functionalities • Manage technical partners on infrastructure management, site analysis, system analysis and user experience optimization

Qualifications

  • 6+ years of experience in e-Commerce and digital marketing for consumer facing brands/websites, preferable in luxury and premium brands
  • At least 2 years of managerial experience of sizable e-Commerce business and operations in a global, matrix environment
  • Must excel in liaison with cross-functional teams (Group and Maison, central and local, ranging from operation and logistics, to marketing, tax, legal and finance), agencies, and relevant external partners such as local payment gateways, bringing knowledge and mutual understanding
  • Strong business process understanding (customer information management, order processing, inventory management, product personalization, customer support, etc.)
  • Solid understanding of the Japanese consumer behaviour, local digital landscape, and current emerging marketing and media technologies and social trends that can drive and support e-Commerce and digital marketing efforts
  • Outstanding operational experience, project management, presentation, and leadership skills a must
  • Excellent communication (English and Japanese) and exceptional interpersonal skills – effective, persuasive, and sensitive to multi-cultural and multi-lingual environment
  • Must possess the ability to work in a dynamic, service oriented environment – a dedicated team player engendering a positive “can do” attitude in others (be a lateral leader) with a strong sense of ownership
  • Autonomous, organized, detail-oriented, proactive, and able to effectively make hard decisions and challenge the status quo
  • University degree in Business Administration or equivalent
  • Strong analytical mind with excellent relationship management
  • Minimum 4 years’ experience in Digital / Social / eCommerce • Digital experience required (e.g. Digital Transformation, eCommerce, Digital Marketing, O2O Digital Channels, etc.)
  • Knowledge and experience on Line, Google Analytics is definitely an advantage
  • Having worked in Japanese ecommerce marketplaces is a plus
  • Understanding of design thinking and agile methodology
  • Experienced in digital business analysis and/or system analysis
  • Excellent verbal and written communication/presentation skills and the ability to interact professionally with diverse group of stakeholders
  • Fluent in verbal and written Japanese • Intermediate in verbal and written English