Director of Human Resources & General Affairs

Job title : Director of Human Resources & General Affairs
Location : Tokyo
Job type : Permanent
Discipline Human Resources
Salary : 15,000,000 - 18,000,000
Contact : Jack Stone
Call : Jack
Email : email Jack
Reference : JOB_007276[418]

General Summary

The Human Resources and General Affairs Director originates and leads HRGA practices and objectives that provide an employee-oriented and high-performance culture that emphasizes empowerment, quality, productivity, standards, goal attainment and ongoing development of a superior workforce.

Development of the HRGA Department

  • Sets departmental measurements that support the accomplishment of the company's strategic goals.
  • Oversees and monitors administration to established standards and procedures in HRGA area. Identifies opportunities for improvement and resolves any discrepancies.
  • Oversees and manages the HRGA team. Encourages the ongoing development.
  • Develops and monitors an annual employee cost plan (including budgeting and monthly forecast).
  • Develop and monitors a capital asset plan (including budgeting and monthly forecast).


Human Resources Information Systems HRIS

  • Adds business value and improve efficiency and productivity for our associates and partners
  • To transform and modernize our core Human Resources business processes and solution(s) that will scale and adapt with the continued global growth of all our brands.


Training and Development

  • Defines all HR training programs, and assigns the authority/responsibility of HR and managers within those programs. Provides necessary education and materials to managers and employees including online training, workshops, manuals, employee handbooks, and standardized reports.
  • Leads the implementation of the performance management system that includes performance development plans.
  • Assists managers with the selection and contracting of external training programs and consultants.



  • Establishes and leads the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
  • Assists hiring managers to attract and successfully recruit the best people by planning and executing most suitable recruiting activities and offering competitive compensation.
  • Chairs monthly Executive HR Meeting with the executive management team on any HR issues.

Employee Relations

  • Formulates and recommends HR policies and objectives for the company with regard to employee relations.
  • Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
  • Conducts investigations when employee complaints or concerns are brought forth.
  • Monitors and advises managers and supervisors in the progressive discipline system of the company.
  • Work with managers on performance improvement process for non-performing employees.
  • Reviews, guides, and approves management recommendations for employment terminations.
  • Leads the implementation of company safety and health programs.



  • Establishes the company compensation structure, pay policies, and oversees the variable pay systems within the company including incentive bonuses and merit increases. Works with HQ HR for Incentive Bonus Plan and Merit Increase.
  • Leads competitive market research to establish pay practices and pay for job bands that help to recruit and retain superior staff.
  • Monitors all pay practices and systems for effectiveness and cost containment.



  • Obtains and monitors cost-effective, employee serving benefits
  • Leads the development of benefit orientations and other benefits training.
  • Recommends changes in benefits offered, especially new benefits aimed at employee satisfaction and retention.



  • Work with HQ Legal team and outside attorneys for company compliance with all existing governmental and legal requirements.
  • Serves as the primary contact with the company attorney and outside government agencies.
  • Maintains minimal company exposure to lawsuits.
  • Leads Privacy Information Management System for P-Mark.

Organization Development

  • Designs, directs and manages a company-wide process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, and change management.
  • Manages employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, employee focus groups, one-on-one meetings, and Intranet use.
  • Directs a process of organizational planning that evaluates company structure, job design, and personnel forecasting throughout the company. Evaluates plans and changes to plans. Makes recommendations to executive management.
  • Monitors and supports the organization's culture so that it can help company's goals and promotes employee satisfaction.
  • Leads a process of organization development that plans, communicates, and integrates the results of strategic planning throughout the organization.
  • Keeps the president and the executive management team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.


Functional Criteria:

  • 8-10 years of experience in HR and general affairs in a global company
  • Strong commitment to corporate mission and values, and also to customer satisfaction
  • Strong leadership with basic management skills
  • A high level of confidentiality
  • Excellent interpersonal communication skills in both Japanese and English
  • Basic knowledge of Labor Standards Law and relevant laws in the HR/GA area
  • Sound and solid work style with a keen sense of risk.
  • Analytical & problem solving skills.
  • Strong negotiation and cost management skills.
  • Basic computer skills MS Word/Excel/Power Point.
  • Education in bachelor’s degree.


Human Resources

  • Formulate annual staffing plan and employee cost budget.
  • Assist hiring managers to attract and successfully recruit the very best people by planning and executing most suitable recruiting activities and offering competitive compensation.
  • Develop and improve performance management system and implement performance evaluation.
  • Formulate compensation policies and system with optimum compensation mix. Supervise payroll and benefits operations and attendance management.
  • Plan and execute corporate training programs to meet business needs and to support employees’ career development.
  • Facilitate internal communication between management and employees, and among employees.
  • Promote “Our Culture” by guiding values, principles and beliefs, goals for the workplace and global policies within the organization.
  • Prepare and revise the company rules and keep all employees informed about the latest rules.
  • Provide information, consulting, solution, mediation to management and employees on employee relations.

General Affairs

  • Search, contract, set up, layout, maintain, change and close the office facilities cost effectively.
  • Supervise overall GA services.
  • Plan and supervise the operation of company events.
  • Work with company lawyer on change of company registration and custody of legal documents including contracts, board meeting minutes etc.
  • Conducts Code of Conduct training
  • Respond to problems such as accusations and complaints from inside and outside the company.
  • In proceedings and trials, provide support such as contracting legal counsel and preparing documents.
  • Responsible for management and education for safety and health in the workplace.