Ecommerce & CRM Manager

Job title : Ecommerce & CRM Manager
Location : Tokyo
Job type : Permanent
Discipline Sales & Marketing
Salary : 8,000,000 - 12,500,000
Contact : David Sweet
Email : email David
Reference : JOB_006629[242]

Our client is an exceptional European luxury leader and looking for someone who can implement the CRM strategy and grow the brand awareness to drive the E-Commerce business.




  • Lead and coordinate with local teams all E-commerce activities.
  • Ensure project timelines are updated regularly and coordinate with all resources to facilitate the success of the e-commerce sales channel.
  • Coordinate and maintain with Marketing the on-line catalog of products.
  • Coordinate stock review, replenishment, forecasts, supplies and consumables with the local supply chain team.
  • Manage transversal integration of all aspects of local e-commerce projects including marketing, analytics, e-CRM, stock & supply chain, IT, logistics, retail, after sales service and local third party vendors.
  •  Work closely with local Communication and HQ E-com and Digital teams to optimize maximum online exposure in the market.


  • Manage and enrich the Customer Database in terms of quantity and quality.
  • Support and motivate boutique staff so that data continues to be fed into the CRM database.
  • Coordinate with IT to solve any technical issue related to the CRM database.
  • Propose local CRM strategy and action plans in coordination with HQ team and worldwide CRM guidelines.
  • Benchmark competitors programs in the luxury goods sector.
  • Implement and monitor clients follow for the boutiques and develop a VIP program.
  • Carry out appropriate Customer Database analysis.



  • 3-4 years of experience managing CRM and optimizing e-commerce and retail sales

  • Analytical

  • Innovative

  • Great interpersonal and communication skills

  • Client & Service Oriented

  • Teamplayer

  • Native Japanese level, business level English