Export Customer Service Manager

Job title : Export Customer Service Manager
Location : Tokyo
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 8,000,000 - 11,000,000
Reference : JOB_007022[476]

Our client is a leading cosmetics and consumer goods company searching to hire a customer service manager.

The group will be responsible for managing exports to international companies with optimized service.

Key Responsibilities:

  • Manage exports as a supply chain partner on a global level.
  • Conduct streamlined order management with international companies.
  • Maintain and improve communication with stakeholders and affiliates.
  • Manage customer service and connect with relevant departments
  • Create and improve freshness guidelines alongside 3PL and customer brokers.
  • Plan projects to improve product agility and cost.
  • Proactively increase the company's involvement in the global logistics community.

Qualifications

  • At least 5 years experience in international trade and logistics.
  • Fluent in English and Japanese, both spoken and written.
  • Strong leadership and communication skills to drive transformation initiatives with stakeholders.
  • Business oriented mindset and strong drive to improve.
  • Experience with ERP, cosmetics regulations and people management skills preferred.