Fulfilment Director

Job title : Fulfilment Director
Location : Tokyo
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 10,000,000 to 13,000,000
Contact : Wayne Yoshida
Email : email Wayne
Reference : JOB_006787[259]

Why we have this role:

Join an innovative team that is evolving and scaling the fulfillment model in Japan. Create an efficient and customer-focused end to end supply chain in Japan including, Freight Forwarding, Customer Fulfilment, Last-mile delivery and Reverse Logistic solutions. Deliver strategies to ensure the company is at the forefront of cost-effective home delivery and customer experience. Oversee fulfillment systems and processes to ensure efficiencies.

Key responsibilities:

● Continue to challenge the traditional logistics model to improve customer experience, speed of delivery and create cost efficiencies

● Full P&L and operational responsibilities for the Japanese supply chain

● Oversee 3PL and operational execution and relationship management, business process optimization & strategy needed for growth. Develop reverse logistics and end of life processes including collection, warehousing, donations, or recycling of products

● Partner with the companies digital team to ensure data-flow & business processes are aligned and working to improve integration & transactional automation

● Manage teams ensuring we are offering best in class service while maintaining efficiencies through automation and system improvements

● Contribute to Japan’s sales & operations planning activities: analyzing historical sales data, balancing JIT inventory, stock availability, and cash flow for optimum results

● Ensure the companies fulfillment model is aligned to the customer discounting strategy and timing of campaigns

● Contribute to Japan’s inventory policy to support customers needs while maintaining balance sheet targets, and mitigating inventory risk

Ideal background…

● Degree in Supply Chain, Logistics, Operations or similar relevant qualifications

● 8+ years in a similar role in a fast-paced customer-facing business

● Experience in managing 3PL’s and driving win/win outcomes

● Extensive ERP experience (we use Netsuite)

● Solid experience with Warehouse Management Systems and spreadsheets

● Strong leadership skills with high-level communication and negotiation skills

● High level of knowledge of freight, warehousing, and inventory practices and systems

● Experience creating and maintaining a positive environment that promotes high-performance standards and attainment of goals

● A clear understanding of accounting principles and the impact of Supply Chain transactions