Responsible for both Contract Logistics and Freight Management new business, account retention, revenue growth, and customer account profitability within Japan. Leadership and management responsibility for Business Development Resources in Japan.
Profitability of Customer Accounts, inclusive of: Profitability governance, profitability escalation, commercial relationships, cash flow and organic growth. (Measured by company profitability guidelines).
Retention of existing clients utilising professional account management methodologies including the establishment and maintenance of key account plans, effective client communication strategies and service measurement (KPI's).
Driving new business growth based on agreed annual targets
Growth of current accounts through the development of those accounts. Growth should balance both short term and long term objectives and incorporate the full spectrum of services offered. (Measured by company growth targets)
Provide leadership, management and development to direct reports.
Provide thought leadership within the organisation as it relates to market developments and opportunities for current new customers i.e. identify both potential opportunities and threats for Japan and translate these into clearly defined strategies and actions that either mitigate risk or maximise benefits
Effectively engage with both regional and global sector leaders and KAM's to ensure that country level performance and actions supports regional and global objectives.
Ensure that effective mechanisms are in place to provide for forecasting, planning and analysis through ad-hoc and regular analysis and reporting. Apply these tools in proactively monitoring and leading intervention on non-performing contracts, undertaking diagnosis, liaison with client and local BU teams to identify issues, and renegotiation where required.
Develop productive working relationships with Business Line and Functional leaders in the Japan team. Ensure customer engagement is co-ordinated, harmonious and team based.