Quality Claims Analyst

Job title : Quality Claims Analyst
Job type : Permanent
Discipline Logistics & Supply Chain
Salary : 5,000,000 to 6,00,000
Liquid error: internal
Reference : JOB_007129[744]


  1. Quality claims forecasting – At the start of every season develop a detail baseline claims forecast using statistical models. Enrich a claims baseline forecast by analysing various drivers / factors as building blocks. Develop a final forecast using scenario modelling. During the season, on a bi-monthly basis refresh a final forecast with scenarios for year to go period.
  2. Quality claims consensus – Facilitate and lead bi-monthly quality claims consensus meetings by sharing deep insights and year to go performance of claims drivers to all key stakeholders. Provide all necessary information and recommendation so that Japan executive team arrives at final quality claims consensus (one claim number and value)
  3. Quality claims processing On a daily basis, validate and approve quality claims accurately and in a timely manner using stringent approval criteria. Post claims in the system after approval. Religiously document all the regular and exceptional approvals. Follow the “exception by management” principle while managing exceptional claims scenarios. 
  4. Claims data management - Ensure that claims system, data handling and data transmission to stakeholders and customers is managed in efficiently. Collaborate with New Zealand Quality team with regards to Intercheck data and consumer claims
  5. Claims SME- Act as subject matter expertise (SME) for claims in enterprise capability development program for the Japan or Asia pacific region and be responsible for the conception of a standardized system. Lead the quality claims transformation from current processes to a fully integrated end to end claims management process through both implementation and sustainment of new process, system and data methodologies.

  1. Stakeholder management - Closely collaborate with Finance, Sales, Quality and Supply Chain functions to understand and drive a culture of collective claims ownership and development. Develop strong relationships across the business, while at the same time challenge key assumptions, introduce new perspectives and ultimately lift the quality of the decision making. 

  1. Claims Performance Management -Contribute to the performance management metrics/scorecard, driving root cause analysis, continuous improvement and corrective action plans for the designated area of work.

  1. Continuous Improvement - Lead efforts of continuous improvement of quality claims process by improving the turn around time (TAT) and dollar spend on quality claims.