Air Freight Manager

Job Title: Air Freight Manager
Contract Type: Permanent
Location: Chuo-ku, Japan
Salary: 7000000 to 9000000
Reference: 10634
Contact Name: Wayne Yoshida
Job Published: April 16, 2019 09:00

Job Description

Responsibilities, including but not limited to:
 Accountable for the department’s service performance and results
 Lead and support the team in the most professional manner
 Ensure a high quality customer service in line with local standards
 Ensure accuracy of documents produced and data integrity in transport system
 Involve in the actual handling of door-to-door shipments
 Issue quotations to customers and network where necessary
 Conduct rate negotiations with carriers and subcontractors
 Coordinate procurement activities with sales support and manage rate filing
 Measure and monitor staff’s performance and service quality
 Monitor the development of Job numbers, GP and GP per file on monthly basis
 Control file profitability through SAP and investigate low profit and loss files
 Take action to improve file profitability, involving sales if necessary
 Support month closing by closing jobs quickly and accurately
 Report department performance/result and news monthly to management
 Take control of claims and ensure their details are entered to CRM
 Maintain contact with key clients to ensure high levels of client satisfaction
 Conduct monthly department meetings to review performance and share news
 Coach and motivate team members, act as role model
 Participate local trainings and join overseas education programs when needed
 Support accounting with dunning process when required
 Foster company image and support continuous improvement actions

 Minimum 5 years’ experience in freight forwarding industry
 Minimum 3 years’ experience in airfreight department
 Strong written and verbal communication skills (English and Japanese)  Capable to work independently as well as within teams
 Skilled to negotiate rates with external parties
 Professional appearance, friendly and outgoing personality
 Proficiency in Microsoft outlook, word, excel and power point