Air Freight Operation

Job Title: Air Freight Operation
Contract Type: Permanent
Location: Tokyo, Japan
Salary: 3,500,000 to 4,500,000
Reference: 10060
Contact Name: Wayne Yoshida
Job Published: March 30, 2018 21:44

Job Description

We have an exciting opportunity for an AIR Freight Operator to own and manage customer accounts’ daily operations. 

Key Responsibilities:

  • Manages, oversees, and performs supervisory tasks to direct and control activities performed to effectively manage the end to end Air Freight processes
  • Serves as the escalation contact for customer’s Air Freight shipments; responsible for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
  • Assumes responsibility for good working practices, safety, and security for customer shipments and staff
  • Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
  • Review and manage month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required 

Skills / Requirements:

  • BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
  • Exceptional communication skills (verbal, written, and presentations)
  • Comprehensive knowledge of Air Freight processes
  • Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)