Automation Support Engineer

Job Title: Automation Support Engineer
Contract Type: Permanent
Location: Chiyoda-ku, Japan
Salary: 6000000 - 9000000
Reference: 10052
Contact Name: Dana Greenfield
Job Published: March 30, 2018 09:00

Job Description

Here's what you would be doing at UiPath:

Scope of activities

  • Provide Level 1 support using Zendesk, a support desk application, for clients, prospects and business partners
  • First point of contact for company software support in pre-sales and post-sales stages;
  • In charge of the overall support for our Robotic Process Automation software through standard support channels email, phone support, chat;
  • 9:00 to 18:00 support; Monday to Friday;
  • Escalate tickets to Level 1.5 and Level 2 (Dev support) .

What we expect from you (must have)

  • Experience: 2-7 years;
  • Graduates in Computer Science with medium knowledge of basic programming;
  • Minimum experience in programming of at least 1 year .NET (C# or VB), Java + node based programming perfect match;
  • Experience in BPOs or application support is a plus;
  • Fluent written and spoken Japanese and English is mandatory.