CRM Manager

Job Title: CRM Manager
Contract Type: Permanent
Location: Tokyo, Japan
Salary: 6000000 - 10000000
Reference: 10308
Contact Name: Carol Turado
Job Published: May 29, 2018 09:00

Job Description

This is a great opportunity to be part of a French luxury skin care perfume and cosmetics Company.


  • Define and lead CRM Strategy, to accelerate business (both on/ off line) via constant CRM campaigns and consumer purchase journey optimization to manage customer database both in size and quality
  • Lead CRM strategy & action plans to build customer base, by taking into account overall Marketing Plan, with deep
    understanding of specific consumer behavior in field of cosmetics, both On/ Off line
  • Report performance of CRM activities in timely manner both internally/ externally. Work closely with Regional team
    to raise requirements of JPN market.
  • Control the quality, schedule, and the budget for all the CRM universe.


  • Minimum 5 years’ experience in the field of CRM.
  • Highly Analytical, and with understanding of consumer insights to lead customer journey
  • Understanding of digital in rapidly changing competitive environment. Quick in action and highly flexible to adopt
  • to moving market, and with strong drive to move forward
  • Excellent communication skill (both oral and writing)
  • Consumer focused, with good insight understanding skill to drive customer journey
  • Business level English and native level Japanese
  • Excellent inter-personal skill / Result-oriented / Creative Mindset /Team Player / Esthetic Sensitivity.