Description
We are looking for a customer focused and service minded personnel, to responsible for order management and processes to achieve the effective distribution of goods, as well as customer satisfaction.
Responsibilities:
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Order Processing (order taking, check prices, arrange invoice, etc.)
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Coordinate and monitor shipping and distribution operation
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Respond to customer inquiries (quotations, lead-times, product information)
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Handle complaints and arrange goods exchange, if required
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Sales support role (creat new quotations, prepare monthly sales reports)
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Coordinate and communicate with internal stakeholders as well as service providers to facilitate a smooth and efficient logistics operation and urgency/express shipment.
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Maintain customers and prices database.
Requirements:
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Must be able to communicate (oral & written) in polite business Japanese
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Experience in customer service or sales support function
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Proficient in MS Office (strong in Excel) and an ERP system (SAP preferred)
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Experience in the productive industry a plus
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Strong organisational and time-management skills
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Strong communication skills combined with the ability to built loyal customer relationships
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Detail-oriented
