Customer Service Representative

Job Title: Customer Service Representative
Contract Type: Permanent
Location: Tokyo, Japan
Industry: B2B Sales & Marketing
Salary: 4000000
Reference: 11625
Contact Name: Jack Stone
Job Published 07 Jan 2020


The Company

American manufacturing company. Working location of this role is the service center in Akishima, western Tokyo.

Main areas of responsibility

  • Maintains direct contact with customers before and after the repair
  • Confirm the customer requests and End Users
  • Make and send the Repair quotes and to get approval from customers
  • Control the repair status with Service technicians
  • After technicians complete the repairs, send the final quote to customer
  • Issue the invoice after receiving the PO from customers
  • Ready for the repaired units for shipments


  • Requires a minimum of 1-2 years of related experience
  • Applies acquired job skills and company policies and procedures to complete assigned tasks
  • Basic skill for MS applications (Word, Excel and Power Point)
  • Communication skills with customers
  • Fluent Japanese and business level English skills

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