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Deputy Branch Manager

Job Title: Deputy Branch Manager
Contract Type: Permanent
Location: Naka-ku, Japan
Industry: Supply Chain Management
Salary: 6000000 to 9000000
Reference: 11559
Contact Name: Wayne Yoshida
Job Published 03 Dec 2019

Description

Department: Customer Service & Document Processing

Job Title: Operation Manager / Deputy Branch Manager

Job Objective: Manage Customer Service departments and successfully develop the performance, team and individual personnel

 

 

Responsibilities, including but not limited to:

  • Accountable for the service performance and results of Air, Sea, Doc. departments
  • Lead and support the teams in the most professional manner
  • Ensure a high quality customer service in line with local standards
  • Ensure accuracy of documents produced and data integrity in transport system
  • Involve in the actual handling of door-to-door shipments
  • Issue quotations to customers and network where necessary
  • Conduct rate negotiations with carriers and subcontractors
  • Coordinate procurement activities with sales support and manage rate filing
  • Measure and monitor staff’s performance and service quality
  • Monitor the development of Job numbers, GP and GP per file on monthly basis
  • Control file profitability through SAP and investigate low profit and loss files
  • Take action to improve file profitability, involving sales if necessary
  • Support month closing by closing jobs quickly and accurately
  • Report department performance/result and news monthly to Branch Manager
  • Take control of claims and ensure their details are entered to CRM
  • Maintain contact with key clients to ensure high levels of client satisfaction
  • Conduct monthly department meetings together with Branch Manager to review performance and share news
  • Coach and motivate team members, act as role model
  • Participate local trainings and join overseas education programs when needed
  • Support accounting with dunning process when required
  • Administer IATA license and RA license registrations
  • Foster company image and support continuous improvement actions
 
  • Qualifications:

 

  • Minimum 5 years’ experience in freight forwarding industry
  • Minimum 3 years’ experience in airfreight or sea freight department
  • Strong written and verbal communication skills (English and Japanese)
  • Capable to work independently as well as within teams
  • Skilled to negotiate rates with external parties
  • Professional appearance, friendly and outgoing personality
  • Proficiency in Microsoft outlook, word, excel and power point

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