Digital IT CRM Expert

Job Title: Digital IT CRM Expert
Contract Type: Permanent
Location: Shinjuku-ku, Japan
Industry: IT
Salary: 8000000 - 10000000
Reference: 10312
Contact Name: Vinod Kumar
Job Published 21th Mar 2019


Key job accountabilities

  1. Planning and project management of Customer Relationship Management and Automated Marketing systems
  2. Management of project risks and issues, internal and external resource and overall plan.
  3. Collaborating and working with our Asian Zone and Global counterparts to deliver projects.
  4. Working in closely with business partners, understanding business needs and interpreting them into tangible, practical solutions while understanding the IT implications.
  5. Understanding end customers’ needs and the ability to translate these needs into requirements.
  6. Supporting the ongoing running the existing CRM, loyalty and marketing automation solutions, including end-to-end data accuracy, issue resolution and vendor management
  7. Understanding and maintaining customer data between ecommerce, retail, CRM and marketing systems
  8. Working closely with the Retail and Finance and Operations IT teams to resolve any issues
  9. Troubleshooting issues or questions raised by business users by coordinating with internal and external teams
  10. Working with the support team to maintain business data accuracy KPI
  11. Management of system and project budget and the ability to assess return on investment

Qualifications / skill sets required

  1. Conversational-level English or Japanese (meetings will be conducted in English and Japanese)
  2. Experience of project management on B2C customer data management projects.
  3. Knowledge of CRM data management integration, preferable omni-channel B2C data management
  4. Vendor management experience 
  5. Ability to problem solve within a complex system architecture
  6. A ‘can-do’ attitude and a willingness to work with others in close collaboration.
  7. To be able to inspire and influence business stakeholders based upon best practices and industry experience 

Nice to have

  1. Experience of onmi-channel CRM project delivery, in particular Oracle Siebel and Salesforce Marketing Cloud.
  2. Knowledge or experience of waterfall or agile project management methodologies, including budget management (such as PMP, Prince2)
  3. Knowledge of data integration methodologies, including ETL, APIs and other middleware solutions
  4. Experience of working with BI tools.
  5. Knowledge with Data Management Platforms (DMPs) and Demand Side Platforms (DSP)
  6. Experience of working within a global, multi-tier organisation with international stakeholders and vendors.
  7. Capability and willingness to learn new skills and technologies
  8. Change management experience
  9. Mandarin speaker

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