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IT Help Desk Technician

Job Title: IT Help Desk Technician
Contract Type: Permanent
Location: Chiyoda-ku, Japan
Industry:
IT
Salary: 6000000 - 8000000
Reference: 10048
Contact Name: Dana Greenfield
Job Published: March 30, 2018 14:30

Job Description

Here's what you would be doing:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


Requirements
 
  • Fluency in both Japanese and English (must have a work permit in Japan) 
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered