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Lead Developer Support Engineer

Job Title: Lead Developer Support Engineer
Contract Type: Permanent
Location: Tokyo, Minato-ku, Japan
Industry:
IT
Salary: 7000000 - 9000000
Reference: 10368
Contact Name: Vinod Kumar
Job Published: June 21, 2018 09:00

Job Description

Company Information

Our Client is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, Company employs over 15,000+ IT professionals, servicing clients worldwide utilizing its award-winning global delivery platform, and its locations in over 20 countries. The company was ranked by Forbes as among the top 25 Fastest-Growing Tech Companies.

Individuality is key and the company is driven by motivated people with desire to grow, as they do not believe in micro-management.

They are interested in individuals who want to grow, develop, innovate and learn.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage
  • Event Management: monitor network, server and web applications to ensure high availability.
  • Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported.
  • Work closely with engineers and product managers to improve the product and make our customers successful.
  • Knowledge Management: develop and maintain a working knowledge of a wide range of applications and systems.
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
  • Follow notification and own escalation procedures.
  • Follow standards for communications with business involving operational issues.
  • Control the queue and assist agents with case queries
  • Be subject matter expert to other agents
  • Share knowledge and educate the agents with product updates and best practices

Required skills

  • At least 5 years’ experience fully as Developer Engineer or a combination of Networking and Development
  • Expert in at least one of Java, Python, PHP or Go, including UML, Modeling and Design skills
  • Expertise and skills to initiate, supervise, design, manage implementation of solutions and processes, coordinate project teams, do service delivery management
  • Ability to read and understand code and able to write code samples to reproduce customer issues
  • Able to read and understand project and requirement documentation
  • Capable to write high-quality non-functional requirement specifications and audit documentation
  • Provides tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision and test his work thoroughly using test cases
  • Experience with cloud computing
  • Understood web protocols (HTTP, TLS, etc.)
  • Familiarity with SQL and / or No-SQL
  • Capable to handle high severity issues and troubleshooting experience
  • Experience working on production & client facing environments
  • Comfortably able to read, write and speak the Customer’s Communication Language; able to write high-quality unambiguous texts