Lead Systems-Network Support Engineer

Job Title: Lead Systems-Network Support Engineer
Contract Type: Permanent
Location: Tokyo, Japan
Industry: IT
Salary: 7000000 - 9000000
Reference: 10365
Contact Name: Vinod Kumar
Job Published 21th Mar 2019


Company Information

Our Client is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, Company employs over 15,000+ IT professionals, servicing clients worldwide utilizing its award-winning global delivery platform, and its locations in over 20 countries. The company was ranked by Forbes as among the top 25 Fastest-Growing Tech Companies.

Individuality is key and the company is driven by motivated people with desire to grow, as they do not believe in micro-management.

They are interested in individuals who want to grow, develop, innovate and learn.


  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services.
  • Work closely with engineers and product managers to improve the product and make our customers successful.
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams.
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs.
  • Follow notification and escalation procedures.
  • Follow standards for communications with business involving operational issues.
  • Control the queue and assist agents with case queries
  • Be subject matter expert to other agents
  • Share knowledge and educate the agents with product updates and best practices

Required skills

  • AT least 5 years’ experience fully as Systems Engineer or a combination of Networking and Sysadmin
  • Strong knowledge of Linux/UNIX and Windows Server.
  • Familiarity with shell scripting.
  • Familiarity with multi-tasking and multi-processing.
  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc...).
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control).
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.).
  • Experience troubleshooting Linux performance (CPU, memory, I/O).
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace).
  • Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies.
  • Provides tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision and test his work thoroughly using test cases.
  • Familiarity with SQL.
  • Familiarity with cloud computing.
  • Strong business ownership and customer focus