Ocean Freight Manager

Job Title: Ocean Freight Manager
Contract Type: Permanent
Location: Tokyo, Japan
Salary: 5,000,000 to 8,000,000
Reference: 10059
Contact Name: Wayne Yoshida
Job Published: March 31, 2018 09:00

Job Description


The Ocean Freight Manager is responsible for leading the Operations for Ocean while ensuring operational excellence, high productivity and customer satisfaction.


  • Customarily and regularly directs the work of non-exempt staff ensuring timely and accurate processing of documentation operations
  • Exercises the authority to hire, discipline, reward or discharge employees
  • Exception Handling
  • Communication to Branch/Overseas
  • Communication with the Transport/ Gateway management to ensure best possible rates and service practices are achieved
  • Adhering to proper Routing of Shipments
  • Updates and verifies Tariffs and Rates in CONTROL
  • Update Customer ID/Monitor Credit
  • Responsible for ensuring System Updates by staff
  • Exercises discretion and independent judgment on a regular basis to direct documentation agents to achieve service center goals
  • Responsible for ensuring highest quality and accuracy of document processing
  • Responsible for customer satisfaction and customer retention by implementing effective service capabilities
  • Responsible for general compliance with all trading countries/partners (Rules & Documentation)
  • Responsible for staff training
  • Ensures that information between customer service, document processing group, and customers flows efficiently and accurately
  • Evaluates staff performance on a regular basis
  • Holds regular meetings with staff to discuss problems, issues, ideas for improvement
  • Responsible for continuous improvement of service processes to drive gains in quality and productivity
  • Communicates with customer service group for any requirements or exceptions found in freight documents or physical cargo receipt
  • Responsible for timely update of milestones
  • Assists the day-to-day operations of the export department to ensure that customer requirements are met
  • Performs other duties as assigned by management

Job Requirements


  • 5+ years in freight forwarding industry required
  • Experience in using metrics to manage staff
  • Expert knowledge with export operations highly preferred
  • Bachelor’s Degree or equivalent experience preferred



  • Ability to effectively manage other individuals
  • Ability to train, set priorities, and instruct others on how to perform tasks
  • Excellent interpersonal and communication skills
  • Ability to operate in global environment
  • Self managing and pro-active
  • Ability to work in a team environment
  • Strong written and verbal communication skills