Retail Training Manager

Job Title: Retail Training Manager
Contract Type: Permanent
Location: Tokyo, Japan
Salary: 6000000 - 7500000
Reference: 10973
Contact Name: David Sweet
Job Published: February 18, 2019 09:00

Job Description

Our client is a French luxury leader with 6 stand alone stores and several points of sale. They are looking for a Retail Training Manager to develop their retail team and strengthen the service excellence.   

Main Responsibilities:

  • Be a supportive business partner (versus an instructor) and adopt a client-centric approach
  • Spend at least 50% of your time on the floor to train, to ensure follow-up, to diagnose and assess the needs of training per store part of the scope. Identify strengths and areas of improvements of teams and individuals on the client experience.  
  • Use the available Training “Toolbox” (in-classroom and in-store workshops) and ask for specific tools when necessary to “assemble” and implement customized training sessions creating the right fit between the Store’s needs and Company objectives.
  • Make sure the learning from the training are applied on the job. Identify best practices and spread them throughout the network.
  • Train teams: 20% of training in-classroom and 80% in-store on Training modules delivered depending on the needs:
    • Brand induction
    • Client Experience
    • Selling Technique Workshop 
    • In-Store workshops
  •  Coordinate local roll out of Management Training
  • Implement induction seminars for new comers and store opening
  • More than 5 years’ experiences in training in a retail company
  • Deep understanding of fashion
  • Good knowledge of business and markets
  • Driving for results with strong interpersonal and coaching skills, strong organizational skills
  • Positive attitude and mindset
  • Inspiring, enthusiastic, passionate, energizing and flexible.
  • Fluency in English is required (oral and written)