Sales Engineer

Job Title: Sales Engineer
Contract Type: Permanent
Location: Tokyo, Japan
Salary: 5000000 - 8000000
Reference: 8476
Contact Name: Carol Turado
Job Published: October 11, 2017 17:16

Job Description





Position:                Sales Engineer

Department:       Technical Department, After Sales Team, Head Office

Reporting:            to Department Manager

Job content:        Job includes the following assignments:

  • Operate on a shift basis a technical call center including the following functions: a) provide technical support to end users, distributors and field service personnel; b) conduct technical analysis of malfunctions occurred on the field; c) arrange visits to customers by field service personnel based on priorities and in accordance with maintenance programs; d) handling of returned faulty parts under warranty
  • Install, maintain and repair machines either at customers’ site or in the workshop upon necessity
  • Conduct internal tests and technical analysis on returned defective parts/equipment
  • Follow up, technical support and training to external distributors and maintenance companies
  • internal/external trainings about technical updates and new machines

Required availability to make both domestic and overseas business trips, and to work on extra hours, including evenings, holidays and weekends based on shifts (compensation holidays available)

Experience:          minimum 5 years’ experience as service engineer for a manufacturing company or its subsidiary. Refrigeration and food equipment industries preferred; automotive or high technology industrial machinery possible. Sales experience and ability to run a technical call center preferred. Basic English ability required, work experience in a foreign capital company definitely a plus

Education:           specialized technical school diploma, or technical college graduate; overseas study experience definitely a plus.

Qualification:    diploma of qualification for refrigeration cycle (3 levels) or for electric construction a plus

Character:            proactive, self-starter, highly fond of technical matters, willing to learn, strong sense of responsibility, good interpersonal skills with ability to deal with customers in a fair manner, organizational skills