Sales Executive

Job Title: Sales Executive
Contract Type: Permanent
Location: Tokyo 23 wards,
Salary: ¥6000000.00 - ¥9000000 per annum
Reference: BBBH5734_1487741830
Contact Name: Wayne Yoshida
Contact Email:
Job Published: February 22, 2017 14:37

Job Description

Essential Duties and Responsibilities
Business Development

  • Identify new businesses, follow up on potential sales opportunities and gain businesses by converting possible prospect leads into accounts
  • Manage revenue growth through up-selling and cross-selling tactics to exceed this budget through calls or sales visits
  • Achieve assigned sales target
  • Prepare sales proposals and liaise with internal departments to propose suitable solutions, ensuring all customers agreements adhere to standard rates
  • Develop service initiatives and contingency plans for the effective denial of competitor initiatives
  • Avoid duplication and redundancy and to provide customers with a one company solution
  • Continually develop knowledge of services and general commercial awareness
  • Administer the opening of new accounts, termination, re-activation and renewal of accounts

Customer Management

  • Maintain existing customers' revenue and understand customers' business to ensure growth within each customer
  • Maintain existing customer relationships with common understanding of service expectations and solutions, to ensure account grows to its maximum potential, reducing attrition rate and minimising opportunities for competitors to gain business
  • Provide customer-oriented service by responding timely and satisfying sales and post-sales requirements
  • Handle complaints and ensure prompt and effective resolutions to meet customers' expectations
  • Inform customers of any service failure and relevant operational service changes timely, and alternative actions taken
  • Provide suggestions or alternatives to improving customer service quality to meet and exceed customers' expectations
  • Analyze cases to identify root cause of service incidents/failures and suggest solutions to pre-empt recurrence and apply corrective and preventive measures for future gain

Stakeholder Management

  • Report to management with relevant information
  • Undertake additional tasks and responsibilities and/or any projects deemed necessary as assigned
  • Ensure that all customer issues relating to customer service, smooth operations flow, service recovery and credit control are coordinated and managed through the relevant departments
  • Liaise with the Head of Sales to evaluate sales strategy so as to ensure that required revenue can be achieved